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2025 State of Language Access in Government Agencies

Language access is no longer optional for government agencies serving diverse communities. With more residents speaking multiple languages and relying on public services, municipalities face mounting challenges in ensuring that all constituents can participate fully and access essential information.

This report, based on a survey of 100+ public sector professionals, uncovers the latest trends, challenges, and opportunities shaping language access in the U.S. It highlights the growing role of AI translation and captioning in bridging communication gaps, improving civic engagement, and meeting regulatory requirements.

Discover why most municipal leaders consider language access “very important,” the top barriers agencies face, and how technology-driven solutions are helping governments deliver inclusive, equitable services.

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What’s Inside

  • Survey findings from 117 U.S. municipal employees
  • Top challenges: budget, logistics, and overreliance on bilingual staff
  • Population and regional trends in language diversity
  • Key statistics on inclusivity, public trust, and engagement
  • Practical steps for improving interpretation and language access

Who It’s For

  • City managers and clerks
  • Public information officers and community engagement teams
  • IT and innovation leaders
  • Emergency management and public safety officials

Why It Matters

  • 61% of municipalities report rising numbers of non-English speakers
  • 50% cite cost as the biggest barrier to better language access
  • AI translation delivers scalable, real-time solutions without costly interpreters
  • Inclusive communication fosters trust, compliance, and civic participation

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